Support

Common questions

Why does Parky ask for background location?

Parky’s location features run over the course of a day rather than only while the app is open. Granting background access lets them keep working when your phone is away. If you grant only “while using the app” access, Parky still works with reduced functionality. You can change this any time in iOS Settings under Parky.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple and managed in your Apple Account, not in Parky. On your iPhone: open Settings, tap your name, tap Subscriptions, then select Parky. Deleting the app does not cancel a subscription.

How do I get a refund?

Purchases are processed by Apple and refunds are handled under Apple’s policies. Request one at reportaproblem.apple.com. We cannot issue refunds for App Store purchases directly.

I paid but paid features are locked

Make sure you are signed in with the same Apple Account used for the purchase, then use Restore Purchases in the app. If that does not resolve it, email us with the date of purchase and we will sort it out.

How do I delete my account?

You can delete your account and its data from inside the app, under your profile. Deletion is permanent. If you have an active subscription, cancel it separately in your Apple Account — deleting your Parky account does not stop Apple billing.

Something in the app looks wrong

Wait times, hours, and availability are compiled from a variety of sources and can lag or be incorrect. Always confirm with official sources before making a decision that depends on it. If you see something consistently wrong, tell us what and where and we will look into it.

Privacy and terms

See our Privacy Policy and Terms of Use.